Valen Alabaster 3 Swag Pendant

Everyday care
• Dust alabaster gently with a soft, dry microfibre cloth
• For deeper cleaning, use a lightly damp cotton cloth and dry immediately
What to avoid on alabaster
• No solvents, ammonia, bleach, or citrus-based cleaners
• No abrasive sponges, scouring pads, or metal polish
• No direct water spray or soaking
What is normal for alabaster
• Natural veining, soft tonal shifts, and subtle translucency — these are characteristic of real stone, not defects
• Small surface marks, mineral lines, or micro-pits can be present on hand-cut pieces
Safety
• Always turn off power at the breaker before cleaning or changing bulbs
• Let bulbs cool completely before handling
• Do not over-tighten alabaster shades during reassembly — natural stone can crack under pressure

Shipping

• Free shipping on all U.S. orders with no hidden fees.
• Orders are carefully packed and shipped via DHL, UPS, or FedEx.
• Tracking is provided once your order is dispatched.
• Processing time: 3–5 business days; Shipping time: 7–14 business days.

Returns & Exchanges

• Returns accepted within 30 days for unused items in original packaging.
• Everlinedecor covers return shipping for eligible items.
• Custom or made-to-order products are not eligible for return or exchange.
• Damaged, defective, or incorrect items should be reported within 48 hours for a full refund or free replacement.
• Exchanges are processed as returns followed by new purchases.