Return & Refund Policy

Thank you for shopping with Everlinedecor. We are committed to providing quality home décor products and reliable customer support.

Please review our return, refund, and order cancellation policy below.

1. Return Eligibility

Eligible items may be returned within 60 days of delivery if they meet the following conditions:

• Items are unused and in their original condition.

• Items are returned in their original packaging.

• The return request is submitted within 60 days of delivery.

Custom, modified, and made-to-order items are not eligible for return or exchange.

2. Order Cancellation & Return Fees

Cancellation and return fees depend on the status of your order:

• Within 24 hours of placing your order: Cancellation is free of charge.

• After 24 hours, before shipment: A 5% restocking and cancellation fee applies.

• After shipment, while in transit: A 10% cancellation and return fee applies.

• After delivery: Eligible returns requested within 60 days of delivery are subject to a 20% return fee.

Applicable fees are calculated based on the product amount paid and deducted from the refund.

Custom or made-to-order orders cannot be canceled once production has begun.

3. Non-Returnable Items

We cannot accept returns or exchanges for:

• Used, washed, or altered items.

• Items damaged after delivery due to misuse or improper handling.

• Items returned without their original packaging.

• Custom, modified, or made-to-order products.

These exclusions do not apply to verified items that arrive damaged, defective, or incorrect.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact support@everlinedecor.com within 48 hours of delivery and provide clear photos of the item and its packaging.

After verification, we will offer an appropriate solution, such as:

• A full refund.

• A free replacement.

Verified damaged, defective, or incorrect items are not subject to the cancellation or return fees listed above.

5. How to Request a Return

Step 1: Contact Us

Reply to your order confirmation email or contact support@everlinedecor.com. Include your order number, the item you wish to return, and the reason for your request.

Our customer support team will confirm eligibility and provide return instructions.

Step 2: Prepare the Item

Securely repack the item in its original packaging and ensure it meets the return eligibility requirements.

Step 3: Ship the Return

Follow the return shipping instructions provided by our team. Share the tracking number with us once the item has been shipped.

Everlinedecor covers return shipping costs for approved, eligible returns.

6. Exchanges

Exchanges are processed as a return followed by a new purchase.

All exchanges are subject to the return eligibility requirements above. Custom, modified, and made-to-order items are not eligible for exchange.

7. Refunds

Once a returned item has been received and inspected:

• Approved refunds are issued within 10 business days.

• Refunds are sent to the original payment method.

• Any applicable cancellation or return fee will be deducted from the refund.

• The time it takes for the refund to appear in your account may vary depending on your payment provider.

8. Contact Us

If you have any questions about our return, refund, or cancellation policy, please contact us:

Email: support@everlinedecor.com

Address: 2666 King St, Denver, CO 80211, United States

Phone: +1 (213) 757-1373

Business Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time (太平洋时间)