Shipping Policy
We want you to know what happens after checkout and when to expect your order. Below are our delivery steps, shipping time estimates, and order terms.
1. From Order to Delivery
Here is what typically happens from the moment you place an order until delivery. Processing and transit times are estimates and should be combined to estimate total delivery time.
| 01 |
Order Placed & Confirmed
Order confirmation Your payment and product selections are reviewed. This is included in order processing, not an extra waiting period. |
| 02 |
Processing & Preparation
7–9 business days We prepare your order and arrange shipment. Made-to-order products may require additional production time. |
| 03 |
International Transportation
Varies by shipping method Air freight: 15–17 business days; ocean freight: 4–6 weeks. Optional express transit: 7–10 business days (additional fees apply). |
| 04 |
Customs & Local Delivery
Included in transit estimate Your shipment clears customs as required and transfers to the local carrier. This is generally included in the transit time above. |
| 05 |
Delivered
See country estimates Your order arrives at the delivery address. See the Estimated Delivery section below for how to request a product-specific delivery estimate. |
2. Estimated Delivery
Estimated delivery times vary depending on the destination, product specifications, production requirements, and shipping method.
Total delivery time includes order processing and transit time. Air freight typically takes 15–17 business days, while ocean freight typically takes 4–6 weeks. International express transit typically takes 7–10 business days and may incur additional charges.
Products with a longest side exceeding 18 inches generally ship by ocean freight. Oversized, custom, and made-to-order products may require additional time. Please contact support@everlinedecor.com for an estimated delivery time for your specific product.
Additional Shipping Destinations ▾View countries
We also deliver to the following destinations listed in our current Shipping Policy:
Belgium, Netherlands, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Slovenia, Switzerland, Ireland, Portugal, Estonia, Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, India.
United Arab Emirates, Bahrain, Kuwait and Russia.
For estimated delivery times to these destinations, please contact our customer support team at support@everlinedecor.com.
3. Shipping Options & Costs
| Method | Transit | Shipping Fee |
|---|---|---|
| Air Freight | 15–17 business days | Covered by EV |
| Ocean Freight | 4–6 weeks | Covered by EV |
| Express | 7–10 business days | Additional fees |
Oversized items: Products exceeding 18 inches on the longest side default to ocean freight; ask us about an air upgrade.
Shipping fees and duties: EV covers standard air and ocean shipping charges and applicable import duties. Customers requesting express service are responsible for additional express charges and relevant taxes or duties.
4. Tracking & Shipping Details
We email tracking details when your order is ready for shipment. Air freight is typically delivered by FedEx or UPS after customs clearance. Ocean freight is suitable for large or fragile items; tracking may pause while the shipment is at sea and resume after customs clearance.
5. Assembly & Custom Orders
All lighting products are shipped unassembled to ensure safe transportation.
Assembly is required upon receipt. Our prices do not include installation or assembly services.
Custom, modified, and made-to-order products may require an additional 15–30 business days for production, depending on the product. Please refer to the product description and contact us for a product-specific estimate.
6. Taxes & Import Duties
- Air Freight and Ocean Freight: All applicable shipping and duty fees are covered by us.
- Express Shipping: Import duties, taxes, and clearance fees are the responsibility of the customer.
7. Order Cancellation & Return Fees
- Cancellation within 24 hours of order placement is free.
- After 24 hours but before shipment, a 5% restocking/cancellation fee applies.
- After shipment while in transit, a 10% fee applies.
- After delivery, eligible returns requested within 60 days are subject to a 20% return fee.
Fees are calculated on the product amount paid and deducted from the refund. Verified damaged, defective, or incorrect items are not subject to these fees. Custom, modified, and made-to-order items are not eligible for return or exchange. Custom or made-to-order orders cannot be canceled once production has begun.
8. Order Changes & Returns
If your order has not yet shipped, contact support@everlinedecor.com as soon as possible. Cancellation fees depend on the order status as listed above.
Eligible items may be returned within 60 days of delivery under our Return & Refund Policy. A 20% return fee applies after delivery, except for verified damaged, defective, or incorrect items.
9. Contact Us
For the estimated delivery time of a specific product or delivery destination, contact support@everlinedecor.com or call +1 (213) 757-1373.
2666 King St, Denver, CO 80211, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time
