• Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Everlinedecor. We are committed to providing quality home décor products and reliable customer support.

If you need to return or exchange an item, please review the policy below.

Return Eligibility

Returns are accepted within 60 days of delivery if the following conditions are met:

  • Items are unused and in original condition

  • All items are returned in the original packaging

  • The return request is submitted within 60 days of delivery

Refunds are based on the product amount paid, less any applicable cancellation or return fee. Everlinedecor covers return shipping for eligible returns.

Custom, modified, or made-to-order items are not eligible for return or exchange.

Non-Returnable Items

We cannot accept returns for:

  • Used, washed, or altered items, or items damaged after delivery through misuse

  • Items returned without original packaging

  • Custom, modified, or made-to-order products

Damaged or Defective Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact support@everlinedecor.com within 48 hours of delivery.

After verification, we will offer one of the following solutions:

  • Full refund

  • Free replacement

How to Return an Item

Step 1: Request a Return
Reply to your order confirmation email with the item(s) you wish to return and the reason for return.
Our customer service team will confirm eligibility and provide the return instructions.

Step 2: Package the Item
Repack the item securely in its original packaging.

Step 3: Ship the Return
We will provide return shipping instructions.
Please share the tracking number with us once the item has been shipped.

Exchanges

Exchanges are processed as returns followed by new purchases.
Custom items are not eligible for exchange.

Refunds

Once your return is received and inspected:

  • Approved refunds are issued within 10 business days

  • Refunds are sent to the original payment method

  • Processing times may vary depending on your payment provider

Order Cancellation & Return Fees

  • Cancellation within 24 hours of order placement is free.
  • After 24 hours but before shipment, a 5% restocking/cancellation fee applies.
  • After shipment while in transit, a 10% fee applies.
  • After delivery, eligible returns requested within 60 days are subject to a 20% return fee.

Fees are calculated on the product amount paid and deducted from the refund. Verified damaged, defective, or incorrect items are not subject to these fees. Custom, modified, and made-to-order items are not eligible for return or exchange. Custom or made-to-order orders cannot be canceled once production has begun.


Contact Us

Address: 2666 King St, Denver, CO 80211, United States
Email: support@everlinedecor.com
Phone: +1 (213) 757-1373
Business Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time