FAQs
Q: How can I cancel my order?
A: You can cancel your order before it ships by contacting us. Once the order has been shipped, cancellations are not possible.
Q: What if I entered the wrong email or shipping address?
A: Contact us as soon as possible. We can update your information before the order ships, but cannot change an order after shipment.
Q: Can I return or exchange my lighting or other decor items (including rugs)?
A: Returns are accepted within 30 days for unused items in their original packaging. Exchanges are handled as a return followed by a new purchase.
Q: Who pays for return shipping?
A: We cover return shipping for approved returns due to defects, damage, or incorrect items.
Q: How long is the product warranty?
A: We offer a 2-year warranty on all lighting fixtures and home decor products (note: bulbs are excluded from the warranty).
Q: What does the warranty cover?
A: The warranty covers manufacturing defects, material issues (such as electrical components or finishes), or damage not caused by misuse or normal wear.
Q: What is not covered under warranty?
A: Damage caused by improper installation, accidents, natural disasters, or normal wear and tear is not covered.
Q: How do I return a damaged or defective item?
A: Contact us within 48 hours of delivery with photos of the item and packaging. We will provide a free replacement or refund.
Q: How do I know which lamp size or decor item to choose for my space?
A: We recommend measuring your ceiling height or table surface and comparing it with our product dimensions. For rugs and other decor, consider furniture placement and room layout.
Q: Can I customize a lighting fixture or decor item?
A: Yes, we offer custom finishes or cord lengths for select lighting. Custom orders are non-returnable unless defective.
Q: How do I care for my lamps and other decor?
A: For lighting, use a soft, dry cloth to dust fixtures. For rugs and other decor, regular vacuuming and spot cleaning are recommended. Avoid harsh chemicals.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely.
Q: How long does shipping take?
A: Orders are typically processed within 3–5 business days and delivered within 7–14 business days in the U.S.
Q: Can I track my order?
A: Yes, a tracking number will be provided via email once your order ships.
Q: How should I prepare my home before buying lighting or decor?
A: Determine your lighting needs (ambient vs. task), check your electrical outlets/switches, and prepare measurements or color samples for the space.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How are lamps and decor items packaged for delivery?
A: Lighting is securely packed with foam and protective inserts to prevent glass breakage. Rugs and other decor are securely rolled or boxed with protective layering.
Q: Can I order in bulk for commercial projects?
A: Yes, for bulk or large design projects, contact us directly for special pricing and shipping options.
Q: Can I use multiple discount codes in one order?
A: Only one discount code can be applied per order. Bulk or project discounts are handled separately.
Q: What if my order arrives late?
A: Shipping times may vary during holidays or high-demand periods. Contact us if your order is significantly delayed.
Q: Are your products safe for homes with children?
A: Yes, our lighting meets standard safety certifications, and our decor items (including rugs) use non-toxic materials.
Q: How do I clean a stain on a rug or textile decor?
A: Blot spills immediately with a clean, dry cloth. Use mild soap and water for spot cleaning. Never use harsh bleach.
Q: Can I request a finish or material sample before buying?
A: Yes, contact us to request photos or available swatches of metal finishes, fabric shades, or rug materials.
Q: Do I need a professional to install my lighting?
A: While many of our lamps are "plug-and-play," we recommend a professional electrician for all hardwired ceiling and wall fixtures to ensure safety.
Q: What should I do if I receive the wrong item?
A: Contact us immediately. We will send the correct item and cover all associated shipping costs.
Q: How durable are your products?
A: Our lighting and decor items are crafted with high-quality metals, glass, and textiles designed for long-term household use.
Q: Do you offer seasonal or promotional discounts?
A: Yes, we occasionally offer discounts. Sign up for our newsletter to stay updated on our latest sales.
Q: What should I do if a glass component arrives broken?
A: Keep all packaging and contact us with photos within 48 hours. We will send a replacement glass shade or component free of charge.
If you have any other questions, please contact us:
Address: 2666 King St, Denver, CO 80211, United States
Email: support@everlinedecor.com
Phone: +1 (303) 217-6934
Business Hours: 24/5 (Mon–Fri)