FAQs
Q: How can I cancel my order?
A: Cancellation within 24 hours is free. After 24 hours but before shipment, a 5% restocking/cancellation fee applies; after shipment while in transit, a 10% fee applies. Eligible returns within 60 days of delivery are subject to a 20% return fee. Custom or made-to-order orders cannot be canceled once production has begun. See our Return & Refund Policy for details.
Q: What if I entered the wrong email or shipping address?
A: Contact us as soon as possible. We can update your information before the order ships, but cannot change an order after shipment.
Q: Can I return or exchange my lighting or other decor items (including rugs)?
A: Eligible items may be returned within 60 days of delivery if unused and in their original packaging. A 20% return fee applies after delivery. Custom, modified, and made-to-order items are not eligible. Exchanges are processed as a return followed by a new purchase.
Q: Who pays for return shipping?
A: Everlinedecor covers return shipping for eligible returns. Verified damaged, defective, or incorrect items are not subject to cancellation or return fees.
Q: How long is the product warranty?
A: We offer a 2-year warranty on all lighting fixtures and home decor products (note: bulbs are excluded from the warranty).
Q: What does the warranty cover?
A: The warranty covers manufacturing defects, material issues (such as electrical components or finishes), or damage not caused by misuse or normal wear.
Q: What is not covered under warranty?
A: Damage caused by improper installation, accidents, natural disasters, or normal wear and tear is not covered.
Q: How do I return a damaged or defective item?
A: Contact us within 48 hours of delivery with photos of the item and packaging. We will provide a free replacement or refund.
Q: How do I know which lamp size or decor item to choose for my space?
A: We recommend measuring your ceiling height or table surface and comparing it with our product dimensions. For rugs and other decor, consider furniture placement and room layout.
Q: Can I customize a lighting fixture or decor item?
A: Yes, we offer custom finishes or cord lengths for select lighting. Custom orders are non-returnable unless defective.
Q: How do I care for my lamps and other decor?
A: For lighting, use a soft, dry cloth to dust fixtures. For rugs and other decor, regular vacuuming and spot cleaning are recommended. Avoid harsh chemicals.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All payments are processed securely.
Q: How long does shipping take?
A: Orders are typically processed within 7–9 business days after payment confirmation. Air freight typically takes 15–17 business days and is generally suitable for small lighting fixtures, samples, and replacement parts. Ocean freight typically takes 4–6 weeks and is generally used for large, heavy, or oversized items with a longest side exceeding 18 inches. International express shipping via DHL, FedEx, or UPS typically takes 7–10 business days; additional charges may apply. Total delivery time includes processing and transit. Custom, made-to-order, and oversized products may require additional time. Actual delivery times vary by destination and product. Contact support@everlinedecor.com for a product-specific estimate. See our Shipping Policy for details.
Q: Can I track my order?
A: Yes, a tracking number will be provided via email once your order ships.
Q: How should I prepare my home before buying lighting or decor?
A: Determine your lighting needs (ambient vs. task), check your electrical outlets/switches, and prepare measurements or color samples for the space.
Q: Do you ship internationally?
A: Yes. We ship to the United States and selected international destinations. Shipping availability and estimated delivery times depend on the destination and product. Please review our Shipping Policy or contact support@everlinedecor.com to confirm delivery availability for your location.
Q: How are lamps and decor items packaged for delivery?
A: Lighting is securely packed with foam and protective inserts to prevent glass breakage. Rugs and other decor are securely rolled or boxed with protective layering.
Q: Can I order in bulk for commercial projects?
A: Yes, for bulk or large design projects, contact us directly for special pricing and shipping options.
Q: Can I use multiple discount codes in one order?
A: Only one discount code can be applied per order. Bulk or project discounts are handled separately.
Q: What if my order arrives late?
A: Shipping times may vary during holidays or high-demand periods. Contact us if your order is significantly delayed.
Q: Are your products safe for homes with children?
A: Yes, our lighting meets standard safety certifications, and our decor items (including rugs) use non-toxic materials.
Q: How do I clean a stain on a rug or textile decor?
A: Blot spills immediately with a clean, dry cloth. Use mild soap and water for spot cleaning. Never use harsh bleach.
Q: Can I request a finish or material sample before buying?
A: Yes, contact us to request photos or available swatches of metal finishes, fabric shades, or rug materials.
Q: Do I need a professional to install my lighting?
A: While many of our lamps are "plug-and-play," we recommend a professional electrician for all hardwired ceiling and wall fixtures to ensure safety.
Q: What should I do if I receive the wrong item?
A: Contact us immediately. We will send the correct item and cover all associated shipping costs.
Q: How durable are your products?
A: Our lighting and decor items are crafted with high-quality metals, glass, and textiles designed for long-term household use.
Q: Do you offer seasonal or promotional discounts?
A: Yes, we occasionally offer discounts. Sign up for our newsletter to stay updated on our latest sales.
Q: What should I do if a glass component arrives broken?
A: Keep all packaging and contact us with photos within 48 hours. We will send a replacement glass shade or component free of charge.
If you have any other questions, please contact us:
Address: 2666 King St, Denver, CO 80211, United States
Email: support@everlinedecor.com
Phone: +1 (213) 757-1373
Business Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time
