Shipping Policy

At Everlinedecor, we strive to provide a seamless and transparent shipping experience. Please review our order processing times, shipping methods, delivery estimates, and order cancellation and return policies below.

1. Business Days

All processing and transit times stated in business days refer to Monday through Friday and exclude weekends and public holidays. Calendar-day estimates include weekends and holidays.

2. Order Processing Time

Orders are typically processed within 7–9 business days after payment confirmation.

Once your order is ready for shipment, you will receive an email confirmation with tracking information and carrier details.

Custom, modified, or made-to-order items may require an additional 15–30 business days for production, depending on the product. We will communicate any applicable additional production time.

3. Shipping Methods & Transit Times

Estimated transit times vary by shipping method:

Shipping Method	Estimated Transit Time
International Express (DHL / FedEx / UPS)	7–10 business days
Air Freight (FedEx / UPS final-mile delivery)	15–17 business days
Ocean Freight + Final-Mile Trucking	4–6 weeks

Total delivery time = Order processing time + Transit time.

These are estimates and may vary depending on the destination, customs clearance, carrier operations, holidays, and other circumstances beyond our control.

Oversized items with a longest side exceeding 18 inches generally ship by ocean freight. An air-shipping upgrade may be available upon request and may incur additional charges.

4. Shipping Costs & Responsibilities

Standard Shipping

We offer complimentary standard shipping on eligible U.S. orders.

For standard air and ocean freight shipments, Everlinedecor covers applicable standard shipping costs and import duties.

International Express

Express shipping is available upon request through DHL, FedEx, or UPS.

Additional express shipping charges may apply. Customers are responsible for any applicable additional taxes, import duties, or clearance fees associated with express shipping, as applicable.

Tracking Information

Tracking information is provided when your order is ready for shipment.

For air freight, tracking typically becomes active after customs clearance and handoff to the final-mile carrier.

For ocean freight, tracking updates may pause during sea transit and resume after customs clearance or handoff to the local delivery carrier.

5. Shipping Destinations & Delivery Estimates

We ship to the United States and selected international destinations, subject to product availability and shipping-service coverage.

International destinations include:

• Europe: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Slovenia, Switzerland, Ireland, Portugal, and Estonia.

• Middle East: Israel, Lebanon, United Arab Emirates, Bahrain, and Kuwait.

• Asia and other destinations: Hong Kong, Cambodia, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Mongolia, Philippines, Pakistan, Vietnam, and India.

• Other destinations: Canada, Australia, Turkey, and Russia.

Transit times vary by destination and shipping method. For an estimated delivery window for your specific destination or oversized order, please contact us before placing your order.

If your country is not listed, contact support@everlinedecor.com to confirm shipping availability and estimated delivery time.

6. Taxes & Import Duties

• Standard Air and Ocean Freight: Applicable standard shipping costs and import duties are covered by Everlinedecor.

• International Express: Customers are responsible for applicable additional shipping charges and any taxes, import duties, or clearance fees associated with express service.

Shipping charges do not include installation or assembly services unless explicitly stated otherwise.

7. Assembly & Custom Orders

Lighting products may be shipped unassembled to ensure safe transportation. Assembly may be required upon receipt, and installation services are not included unless explicitly stated.

Some custom or made-to-order products require additional production time. Please review the product description and contact us if you need confirmation of the expected production and delivery schedule.

8. Order Cancellation & Return Fees

Cancellation and return fees depend on the status of your order:

• Within 24 hours of placing your order: Cancellation is free of charge.

• After 24 hours but before shipment: A 5% restocking and cancellation fee applies.

• After shipment, while in transit: A 10% cancellation and return fee applies.

• After delivery: Eligible returns requested within 60 days of delivery are subject to a 20% return fee.

Applicable fees are calculated based on the product amount paid and deducted from the refund.

Custom or made-to-order orders cannot be canceled once production has begun. Custom, modified, and made-to-order products are not eligible for return or exchange.

Verified items that arrive damaged, defective, or incorrect are not subject to the cancellation or return fees listed above. Please refer to our Return & Refund Policy for eligibility and instructions.

9. Shipped Orders & Returns

Once an order has shipped, it cannot be stopped as a standard order cancellation. If you request cancellation or return while the order is in transit, the applicable 10% fee applies.

After delivery, eligible items may be returned within 60 days, subject to the 20% return fee and the eligibility requirements in our Return & Refund Policy.

Eligible returned items must be unused, in their original condition, and in their original packaging.

Everlinedecor covers return shipping costs for approved, eligible returns. Verified damaged, defective, or incorrect items are handled separately and are not subject to the fees above.

For complete details, please review our Return & Refund Policy.

10. Order Changes

If you need to change your shipping address or order details, contact us as soon as possible at support@everlinedecor.com.

We will make reasonable efforts to accommodate changes before shipment. Changes cannot be guaranteed once an order has entered production or shipping.

Cancellation requests remain subject to the fee schedule in Section 8.

11. Contact Us

If you have questions about shipping, tracking, delivery estimates, or order changes, please contact us:

Email: support@everlinedecor.com

Address: 2666 King St, Denver, CO 80211, United States

Phone: +1 (213) 757-1373

Business Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time (太平洋时间)