Hexagon Alabaster Tiered Rain Chandelier

Everyday care
• Dust alabaster gently with a soft, dry microfibre cloth
• For deeper cleaning, use a lightly damp cotton cloth and dry immediately
What to avoid on alabaster
• No solvents, ammonia, bleach, or citrus-based cleaners
• No abrasive sponges, scouring pads, or metal polish
• No direct water spray or soaking
What is normal for alabaster
• Natural veining, soft tonal shifts, and subtle translucency — these are characteristic of real stone, not defects
• Small surface marks, mineral lines, or micro-pits can be present on hand-cut pieces
Safety
• Always turn off power at the breaker before cleaning or changing bulbs
• Let bulbs cool completely before handling
• Do not over-tighten alabaster shades during reassembly — natural stone can crack under pressure

Everlinedecor offers complimentary standard shipping on U.S. orders, subject to our Shipping Policy. Expedited shipping services may incur additional charges.

Order Processing

• Standard orders are typically processed within 7–9 business days after payment confirmation.
• Special or made-to-order items may require an additional 15–30 business days for production.
• Processing times exclude weekends and public holidays.

Shipping Methods & Transit Times

• Air Freight: 15–17 business days
  Generally suitable for smaller lighting fixtures, samples, and replacement parts.
• International Express: 7–10 business days
  Available upon request via DHL, FedEx, or UPS. Additional shipping charges and applicable fees may apply.
• Ocean Freight: 4–6 weeks
  Generally used for large, heavy, or oversized items. Products exceeding 18 inches on their longest side typically ship by ocean freight.

Estimated Delivery

Estimated delivery times vary depending on the destination, product specifications, production requirements, and shipping method.

Oversized, customized, and made-to-order products may require additional time. Please contact our customer support team for a product-specific delivery estimate.

For detailed delivery timelines, shipping arrangements, and applicable charges, please review our Shipping Policy.

Returns & Exchanges

• 60-Day Return Policy: Returns are accepted within 60 days of delivery for eligible items that are unused and remain in their original packaging, subject to our Return & Refund Policy.
• Return Shipping: Everlinedecor covers return shipping costs for eligible returns in accordance with our Return & Refund Policy.
• Custom & Made-to-Order Items: Custom-made, modified, and made-to-order products are not eligible for return or exchange.
• Damaged, Defective, or Incorrect Items: Please report any damage, defects, or incorrect items within 48 hours of delivery to qualify for a full refund or free replacement, subject to verification.
• Exchanges: Exchanges are processed as returns followed by a new purchase.

For complete return eligibility requirements, exclusions, and refund procedures, please review our Return & Refund Policy.

Need Assistance?

For shipping, delivery, cancellations, returns, or product-specific questions, please contact support@everlinedecor.com.